Privacy Policy

Effective 3 September 2026

Vern Technology Limited ("Vern", "we", "us") supplies IT equipment, service and device lifecycle management to businesses in Jamaica. This policy explains what information we hold about our clients and their people, why we hold it, and how we look after it.

In short: we hold the information we need to sell, deliver and support equipment for your organisation, and to show it back to you in the Vern Client Portal. We do not sell it, we do not use it for advertising, and one client can never see another client's information.

1. Who we are

Vern Technology Limited
Unit 17, Seymour Park, 2 Seymour Avenue
Kingston, Jamaica
Telephone: (876) 667-5462
Email: information@verntechnology.com

2. What we collect

Account and contact information

Your organisation's name and business address, and the name, work email address, role and department of the people you authorise to deal with us or to use the Client Portal.

Commercial records

Quotations, purchase orders, invoices, payment status, delivery confirmations and related correspondence arising from our trading relationship.

Device and asset records

For equipment we supply or support: serial numbers, models and specifications, asset tags, warranty coverage and expiry dates, assigned department or user where you provide it, and the service and repair history of that equipment.

Portal usage

Sign-in activity and the basic technical records needed to keep the portal secure and working. Passwords are stored only as salted cryptographic hashes and are never visible to Vern staff.

3. Where it comes from

Directly from you — enquiries, orders, asset registers you share with us, and service requests.
From our own records of the work we do for you — quotations we raise, equipment we deliver, repairs we carry out and invoices we issue.
From equipment manufacturers — published specifications and warranty status for the devices in your fleet.

4. Why we hold it

To quote, supply, deliver and invoice for equipment and services.
To provide warranty management, repairs and device lifecycle services.
To show your organisation its own quotations, orders, invoices, assets and service records in the Client Portal, and to keep that view accurate and current.
To respond to your requests and keep you informed about your orders and account.
To meet our legal, accounting and tax obligations.

We do not use your information for advertising, we do not sell it, and we do not make it available to data brokers.

5. Keeping your information separate

Portal accounts are scoped to a single client. Someone signed in under your organisation can see only your organisation's records — never another client's. This is enforced in the database itself, not merely in the interface.

Within Vern, access is limited to the staff who need it to serve you, principally our sales, service desk and management teams.

6. Business systems and service providers

We run our business on established third-party platforms — for hosting, databases, accounting, email and document storage. These providers process information strictly on our instructions, under contract, and are not permitted to use it for their own purposes. Some are located outside Jamaica, which means your information may be stored or processed abroad; where that happens we satisfy ourselves that appropriate safeguards are in place.

Some of these systems are connected to one another so that the information you see stays consistent — for example, the payment status shown against an invoice in the portal is drawn from our accounting records. These connections are read-only, operate on our own accounts, and never reach into any system belonging to you. Where we authorise such a connection, we can withdraw that authorisation at any time, after which no further information passes between the systems.

We are happy to identify the specific providers we use on request — please write to us at the address in section 1.

7. When we share information

We disclose information outside Vern only where:

it is necessary to fulfil your order — for example, giving a courier a delivery address, or providing a serial number to a manufacturer to open a warranty claim;
a service provider processes it on our behalf under contract, as described above;
you instruct or authorise us to; or
we are required to by law, or by a lawful request from a competent authority.

8. Security

All traffic to the portal is encrypted in transit, and data is encrypted at rest.
Access to the portal requires an individual named account; accounts are created and removed at your request.
Credentials for our business systems are held as protected server-side secrets, never in client-side code, and are not accessible to portal users.
Access within Vern is limited to staff who need it, and is reviewed when roles change.

No system is perfectly secure, but we take these obligations seriously and will notify affected clients promptly if a breach materially affects their information.

9. How long we keep it

We keep client records for as long as our relationship continues, and afterwards for as long as we are required to retain accounting and tax records under Jamaican law. Records no longer required for either purpose are deleted.

You may ask us to correct or delete information, or to close portal accounts, by writing to information@verntechnology.com. We will act on the request except where we are legally obliged to retain a record — most commonly issued invoices, which form part of our statutory accounting records.

10. Your rights

Individuals whose personal information we hold may ask us to confirm what we hold, to correct it if it is inaccurate, or to delete it where we are not required to keep it. Write to information@verntechnology.com and we will normally respond within 30 days.

11. Children

Our services are provided to businesses and are not directed to children. We do not knowingly collect information from anyone under 18.

12. Changes to this policy

We may update this policy from time to time. The effective date above shows when it was last revised, and material changes will be communicated to portal users through the portal or by email.

13. Contact

Questions about this policy, or about the information we hold, should be sent to information@verntechnology.com, or by post to the address in section 1.